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What is eClinic360 and what does it do? Can I get a Demo?

eClinic360 is a comprehensive clinic management software designed for doctors and dentists. It helps streamline various aspects of practice management, including appointment scheduling, patient management, billing, prescription management, and more. You can view many of our in-app recorded videos and demos on the Demo page in the menu.

Can I use eClinic360 on my mobile phone or tablet?

Yes, eClinic360 is compatible with mobile phones and tablets. It is available as a mobile app for both Android and iOS devices.

Is there a free trial available for eClinic360?

Yes, eClinic360 offers a free trial period for users to explore the features and functionalities of the software. You can request a trial version by contacting our team.

Can I export or backup my data from eClinic360?

Yes, eClinic360 provides the option to export and backup your data. You can easily export data in various formats, such as Excel, to ensure the security and accessibility of your information.

How do I upgrade or downgrade my subscription plan with eClinic360?

To upgrade or downgrade your subscription plan, simply reach out to our support team or account manager. They will guide you through the process and assist you in selecting the appropriate plan based on your practice's needs.

What are the system requirements for using eClinic360?

eClinic360 is a cloud-based software, so it requires an internet connection and any devices with a web browser to access the application. It is compatible with popular web browsers like Chrome, Firefox, and Safari. You can use the application on a iPhone, Android devices, Mac or PC

Can I customize my subscription plan based on my practice's needs?

Yes, eClinic360 offers customizable subscription plans to cater to the specific needs of your practice. Our team can work with you to create a plan that aligns with your requirements. You can contact us for more details

As an owner of multiple clinics, can I use eClinic360 for all my clinics?

Absolutely! eClinic360 supports multiple clinics, allowing you to manage and access information for all your clinics from a single account. It provides a convenient and centralized solution for multi-clinic management. We suggest using customized system for multi-clinic management. Get in touch with us for more details

How to add multi-sitting appointments?

With eClinic360, adding multisitting appointments is easy. Simply navigate to the appointment > Options > More > Convert to multi-sitting. You can then book the next sitting when you need. If after completing an appointment, a large payment is pending (> 1000) the system will automatically ask you if you want to convert it to a multi-sitting appointment.

What are the different pricing plans offered by eClinic360?

eClinic360 offers different pricing plans tailored to meet various needs and budgets. Our pricing plans start at an affordable rate, and you can choose the plan that suits your practice's requirements.

How can I update or edit my personal or clinic information in my eClinic360 account?

You can easily update and edit your personal or clinic information within your eClinic360 account. Simply navigate to the account settings or profile section, where you will find options to modify and save the desired changes.

Can I add or remove users or staff members from my eClinic360 account?

Yes, as an account owner or administrator, you have the ability to add or remove users and staff members from your eClinic360 account. This allows you to manage access and permissions based on your practice's requirements.

How can I get started with eClinic360? Is there a step-by-step guide or tutorial available?

To get started with eClinic360, you can sign up for a free trial or purchase a subscription plan. Upon registration, you will receive instructions and access to the platform. Additionally, eClinic360 provides user guides and tutorials to help you navigate and utilize the software effectively.

Can I access training materials or resources offline, such as PDF guides or user manuals?

Yes, eClinic360 provides training materials and resources that can be accessed offline. You can download PDF guides, user manuals, and other helpful documents to refer to at your convenience.

How does the website generation feature work? Can I use my own domain to host this DIY website?

The website generation feature in eClinic360 allows you to create a website for your clinic using a user-friendly interface. You can customize the design, add content, and showcase your services. While eClinic360 provides a subdomain option for hosting the website, if you have your own domain, you can also use it to host your DIY website.

How are the automated messages sent on WhatsApp?

Automated messages on WhatsApp are sent using the official WhatsApp Business API. eClinic360 integrates with this API to enable the seamless delivery of automated messages to patients. The messages are triggered based on predefined conditions or events and can be customized to meet your specific needs.

Are there any charges associated with sending automated messages on WhatsApp?

Yes, there are charges associated with sending automated messages on WhatsApp. WhatsApp charges a monthly fee and a per-message fee for using their Business API. The pricing for automated messages on WhatsApp may vary based on factors such as the destination country and the type of message being sent. However, if you are using the 1-Click WhatsApp feature, the messages have no charge. In this feature, the message is composed by the app, and the WhatsApp chat is opened automatically. The user has to then click the "Send" button.

Who bears the cost of sending automated messages on WhatsApp?

The cost of sending automated messages on WhatsApp is typically borne by the business or organization utilizing the service. As an eClinic360 user, you will be responsible for the charges incurred for sending automated messages on WhatsApp.

How can I purchase additional messages for my WhatsApp automation?

To purchase additional messages for your WhatsApp automation, you can reach out to our sales team or refer to the pricing details provided by eClinic360. Our team will guide you through the process of adding message credits to your account based on your specific requirements.

What are the pricing details for sending automated messages on WhatsApp?

The pricing details for sending automated messages on WhatsApp may vary and are subject to the terms and conditions set by WhatsApp. It is recommended to consult with our sales team or refer to the pricing information provided by eClinic360 to obtain accurate and up-to-date details regarding the cost of sending automated messages on WhatsApp.

Are there any limitations or restrictions on sending messages through WhatsApp?

WhatsApp imposes certain limitations and restrictions on sending messages through their platform. These limitations may include message content restrictions, rate limits on the number of messages sent per second or per day, and compliance with WhatsApp policies and guidelines. eClinic360 ensures adherence to these limitations and works within the defined boundaries to provide a reliable messaging experience.

How can I track the delivery status of my automated messages on WhatsApp?

eClinic360 provides a tracking mechanism to monitor the delivery status of your automated messages on WhatsApp. You can access the delivery reports within the eClinic360 platform, which will provide you with insights on the status of each message, including whether it was successfully delivered or encountered any issues.

Is there a time limit for sending automated messages on WhatsApp?

WhatsApp enforces time limits for sending automated messages to ensure a positive user experience. These time limits are known as messaging windows and vary depending on the type of message being sent. It is important to comply with WhatsApp guidelines regarding messaging windows to ensure optimal delivery of your automated messages.

What payment methods are accepted for eClinic360 subscriptions?

eClinic360 accepts various payment methods to ensure convenience for our users. We accept major credit cards, debit cards, and online payment platforms. Additionally, we also provide options for bank transfers or other custom payment arrangements.

Can I cancel my eClinic360 subscription at any time? If so, how?

Yes, you can cancel your eClinic360 subscription at any time. To initiate the cancellation process, please contact our customer support team or access the account settings within the application. Our team will guide you through the cancellation process and address any queries you may have.

Is there a setup fee or any hidden costs associated with eClinic360?

No, eClinic360 does not charge any setup fee or hidden costs. We believe in transparent pricing, and the subscription fees are clearly communicated upfront. You can choose the plan that suits your needs, and the pricing structure will be transparent without any surprises.

Are there any discounts available for long-term subscriptions or multiple users?

Yes, eClinic360 offers attractive discounts for long-term subscriptions and multiple users. We understand the value of long-term partnerships and collaborative workflows. Please reach out to our sales team to discuss your specific requirements, and we will provide you with the best available pricing options.

Can I switch from monthly to annual billing or vice versa?

Yes, eClinic360 allows you to switch from monthly to annual billing or vice versa. This flexibility enables you to choose the billing cycle that aligns with your preferences and budget. You can make the switch within your account settings or by contacting our support team.

Does eClinic360 offer a refund policy or money-back guarantee?

Yes, eClinic360 offers a refund policy. We understand that circumstances may change, and we strive to ensure customer satisfaction. Please refer to our refund policy, which outlines the terms and conditions for refund requests, including any applicable timeframes and deduction policies.

Are there any additional fees for using specific features or modules in eClinic360?

No, once you purchase any plan of eClinic360, all features of the plan are included for free. There are some features which may not be available for a particular plan, but there is no charge to use any module included in your plan.

Does eClinic360 offer any special pricing for non-profit organizations, new clinics, or educational institutions?

Yes, eClinic360 offers special pricing for non-profits, Educational Institutes and newly started clinics. Get in touch with us for more details.

What measures does eClinic360 take to ensure data encryption and data security?

eClinic360 employs advanced encryption techniques, such as end-to-end encryption and 256-bit RSA SSL encryption, to safeguard sensitive data during transmission and storage. This ensures that patient information remains secure and protected from unauthorized access.

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Thank you for reaching out to us! We appreciate your inquiry and will get back to you as soon as possible. Your satisfaction is important to us, and we are committed to providing you with the assistance you need. If you have any further questions or require immediate support, please don't hesitate to contact us directly. We look forward to serving you and helping you make the most of your experience with eClinic360.

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FAQs

Explore our frequently asked questions to find answers to common queries about eClinic360. Whether you have questions about app features, pricing, security, or any other aspect of our software, our comprehensive FAQ section will provide detailed information quickly and conveniently.

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