Filtered Questions
What is eClinic360 and what does it do? Can I get a Demo?
eClinic360 is a comprehensive clinic management software designed for doctors and dentists. It helps streamline various aspects of practice management, including appointment scheduling, patient management, billing, prescription management, and more. You can view many of our in-app recorded videos and demos on the Demo page in the menu.
Can I use eClinic360 on my mobile phone or tablet?
Yes, eClinic360 is compatible with mobile phones and tablets. It is available as a mobile app for both Android and iOS devices.
Is there a free trial available for eClinic360?
Yes, eClinic360 offers a free trial period for users to explore the features and functionalities of the software. You can request a trial version by contacting our team.
Can I export or backup my data from eClinic360?
Yes, eClinic360 provides the option to export and backup your data. You can easily export data in various formats, such as Excel, to ensure the security and accessibility of your information.
How do I upgrade or downgrade my subscription plan with eClinic360?
To upgrade or downgrade your subscription plan, simply reach out to our support team or account manager. They will guide you through the process and assist you in selecting the appropriate plan based on your practice's needs.
What are the system requirements for using eClinic360?
eClinic360 is a cloud-based software, so it requires an internet connection and any devices with a web browser to access the application. It is compatible with popular web browsers like Chrome, Firefox, and Safari. You can use the application on a iPhone, Android devices, Mac or PC
Can I customize my subscription plan based on my practice's needs?
Yes, eClinic360 offers customizable subscription plans to cater to the specific needs of your practice. Our team can work with you to create a plan that aligns with your requirements. You can contact us for more details
As an owner of multiple clinics, can I use eClinic360 for all my clinics?
Absolutely! eClinic360 supports multiple clinics, allowing you to manage and access information for all your clinics from a single account. It provides a convenient and centralized solution for multi-clinic management. We suggest using customized system for multi-clinic management. Get in touch with us for more details
How to add multi-sitting appointments?
With eClinic360, adding multisitting appointments is easy. Simply navigate to the appointment > Options > More > Convert to multi-sitting. You can then book the next sitting when you need. If after completing an appointment, a large payment is pending (> 1000) the system will automatically ask you if you want to convert it to a multi-sitting appointment.
What are the different pricing plans offered by eClinic360?
eClinic360 offers different pricing plans tailored to meet various needs and budgets. Our pricing plans start at an affordable rate, and you can choose the plan that suits your practice's requirements.
How can I update or edit my personal or clinic information in my eClinic360 account?
You can easily update and edit your personal or clinic information within your eClinic360 account. Simply navigate to the account settings or profile section, where you will find options to modify and save the desired changes.
Can I add or remove users or staff members from my eClinic360 account?
Yes, as an account owner or administrator, you have the ability to add or remove users and staff members from your eClinic360 account. This allows you to manage access and permissions based on your practice's requirements.
How can I get started with eClinic360? Is there a step-by-step guide or tutorial available?
To get started with eClinic360, you can sign up for a free trial or purchase a subscription plan. Upon registration, you will receive instructions and access to the platform. Additionally, eClinic360 provides user guides and tutorials to help you navigate and utilize the software effectively.
Can I access training materials or resources offline, such as PDF guides or user manuals?
Yes, eClinic360 provides training materials and resources that can be accessed offline. You can download PDF guides, user manuals, and other helpful documents to refer to at your convenience.
How does the website generation feature work? Can I use my own domain to host this DIY website?
The website generation feature in eClinic360 allows you to create a website for your clinic using a user-friendly interface. You can customize the design, add content, and showcase your services. While eClinic360 provides a subdomain option for hosting the website, if you have your own domain, you can also use it to host your DIY website.
Does eClinic360 comply regulations for patient data privacy and security?
Yes, eClinic360 is designed with a strong focus on patient data privacy and security. The software works with end-to-end encryption which means that unless you enter your password, all data remains encrypted. This includes the data that is stored on our cloud servers and the data that is transmitted over the internet. The data that is on your device (PC or Mobile) is also secured with a password. However, security of the device itself is the responsibilty of the user. Ensure that your password is strong, and as long as you are logged in, the device remains protected.
How are the automated messages sent on WhatsApp?
Automated messages on WhatsApp are sent using the official WhatsApp Business API. eClinic360 integrates with this API to enable the seamless delivery of automated messages to patients. The messages are triggered based on predefined conditions or events and can be customized to meet your specific needs.
Are there any charges associated with sending automated messages on WhatsApp?
Yes, there are charges associated with sending automated messages on WhatsApp. WhatsApp charges a monthly fee and a per-message fee for using their Business API. The pricing for automated messages on WhatsApp may vary based on factors such as the destination country and the type of message being sent. However, if you are using the 1-Click WhatsApp feature, the messages have no charge. In this feature, the message is composed by the app, and the WhatsApp chat is opened automatically. The user has to then click the "Send" button.
Who bears the cost of sending automated messages on WhatsApp?
The cost of sending automated messages on WhatsApp is typically borne by the business or organization utilizing the service. As an eClinic360 user, you will be responsible for the charges incurred for sending automated messages on WhatsApp.
How can I purchase additional messages for my WhatsApp automation?
To purchase additional messages for your WhatsApp automation, you can reach out to our sales team or refer to the pricing details provided by eClinic360. Our team will guide you through the process of adding message credits to your account based on your specific requirements.
What are the pricing details for sending automated messages on WhatsApp?
The pricing details for sending automated messages on WhatsApp may vary and are subject to the terms and conditions set by WhatsApp. It is recommended to consult with our sales team or refer to the pricing information provided by eClinic360 to obtain accurate and up-to-date details regarding the cost of sending automated messages on WhatsApp.
Are there any limitations or restrictions on sending messages through WhatsApp?
WhatsApp imposes certain limitations and restrictions on sending messages through their platform. These limitations may include message content restrictions, rate limits on the number of messages sent per second or per day, and compliance with WhatsApp policies and guidelines. eClinic360 ensures adherence to these limitations and works within the defined boundaries to provide a reliable messaging experience.
How can I track the delivery status of my automated messages on WhatsApp?
eClinic360 provides a tracking mechanism to monitor the delivery status of your automated messages on WhatsApp. You can access the delivery reports within the eClinic360 platform, which will provide you with insights on the status of each message, including whether it was successfully delivered or encountered any issues.
Is there a time limit for sending automated messages on WhatsApp?
WhatsApp enforces time limits for sending automated messages to ensure a positive user experience. These time limits are known as messaging windows and vary depending on the type of message being sent. It is important to comply with WhatsApp guidelines regarding messaging windows to ensure optimal delivery of your automated messages.
What payment methods are accepted for eClinic360 subscriptions?
eClinic360 accepts various payment methods to ensure convenience for our users. We accept major credit cards, debit cards, and online payment platforms. Additionally, we also provide options for bank transfers or other custom payment arrangements.
Can I cancel my eClinic360 subscription at any time? If so, how?
Yes, you can cancel your eClinic360 subscription at any time. To initiate the cancellation process, please contact our customer support team or access the account settings within the application. Our team will guide you through the cancellation process and address any queries you may have.
Is there a setup fee or any hidden costs associated with eClinic360?
No, eClinic360 does not charge any setup fee or hidden costs. We believe in transparent pricing, and the subscription fees are clearly communicated upfront. You can choose the plan that suits your needs, and the pricing structure will be transparent without any surprises.
Are there any discounts available for long-term subscriptions or multiple users?
Yes, eClinic360 offers attractive discounts for long-term subscriptions and multiple users. We understand the value of long-term partnerships and collaborative workflows. Please reach out to our sales team to discuss your specific requirements, and we will provide you with the best available pricing options.
Can I switch from monthly to annual billing or vice versa?
Yes, eClinic360 allows you to switch from monthly to annual billing or vice versa. This flexibility enables you to choose the billing cycle that aligns with your preferences and budget. You can make the switch within your account settings or by contacting our support team.
Is there a limit on the number of users or staff members in my eClinic360 account?
eClinic360 provides scalable solutions that can accommodate your growing practice. There are no strict limits on the number of users or staff members in your eClinic360 account. You can add and manage multiple users according to the specific needs of your clinic or healthcare facility.
Does eClinic360 offer a refund policy or money-back guarantee?
Yes, eClinic360 offers a refund policy. We understand that circumstances may change, and we strive to ensure customer satisfaction. Please refer to our refund policy, which outlines the terms and conditions for refund requests, including any applicable timeframes and deduction policies.
What happens if I need to add or remove users from my eClinic360 account?
Adding or removing users from your eClinic360 account is a straightforward process. You have full control over managing your account users and can easily add or remove users as needed. Simply access the user management section within your account settings to make the necessary changes.
Can I transfer my eClinic360 subscription to another user or clinic?
Yes, eClinic360 allows for subscription transfers. If you need to transfer your subscription to another user or clinic, please reach out to our customer support team. We will guide you through the transfer process and ensure a smooth transition of your subscription.
Are there any additional fees for using specific features or modules in eClinic360?
No, once you purchase any plan of eClinic360, all features of the plan are included for free. There are some features which may not be available for a particular plan, but there is no charge to use any module included in your plan.
Does eClinic360 offer any special pricing for non-profit organizations, new clinics, or educational institutions?
Yes, eClinic360 offers special pricing for non-profits, Educational Institutes and newly started clinics. Get in touch with us for more details.
How does eClinic360 protect the privacy and security of patient data?
eClinic360 prioritizes the privacy and security of patient data. We implement stringent measures to ensure confidentiality, integrity, and availability of the data. This includes robust access controls, data encryption, regular system updates, and secure infrastructure.
What measures does eClinic360 take to ensure data encryption and data security?
eClinic360 employs advanced encryption techniques, such as end-to-end encryption and 256-bit RSA SSL encryption, to safeguard sensitive data during transmission and storage. This ensures that patient information remains secure and protected from unauthorized access.
Is my patient data stored on cloud servers, and if so, what security measures are in place?
Yes, eClinic360 securely stores patient data on highly secure cloud servers. We partner with trusted cloud service providers that adhere to strict security protocols and industry standards. These servers are equipped with firewalls, intrusion detection systems, and regular backups to ensure the safety of your data.
Does eClinic360 provide user authentication and password management features?
Absolutely. eClinic360 incorporates robust user authentication mechanisms and password management features. Users can create strong passwords and are encouraged to regularly update them. Additionally, multi-factor authentication options are available to provide an extra layer of security.
How long is patient data retained in eClinic360, and how is it securely deleted or archived?
Patient data is retained in eClinic360 according to legal requirements and industry best practices. When data needs to be deleted or archived, we follow established protocols to ensure secure and compliant handling. This may involve anonymization, encryption, or secure deletion methods to protect patient privacy.
How does eClinic360 handle patient data when a user terminates their account or subscription?
When a user terminates their account or subscription, eClinic360 takes appropriate steps to ensure the secure handling of patient data. This may include providing options for data export or securely deleting the data as per user preferences and legal requirements.
What security measures are in place to prevent unauthorized access to patient data in eClinic360?
eClinic360 implements a comprehensive set of security measures to prevent unauthorized access to patient data. These measures include strict access controls, user authentication mechanisms, role-based permissions, and activity monitoring. Regular security audits and assessments are conducted to identify and address any potential vulnerabilities.
Does eClinic360 monitor and audit user activity for security purposes?
Yes, eClinic360 actively monitors and audits user activity as part of its security measures. This helps detect any unusual or suspicious behavior and enables prompt action to address potential security threats. By monitoring user activity, we ensure the integrity and security of patient data within the system.