Cancellation and Subscription Refunds:

• Upon cancellation of a active subscription, a user is eligible for a refund.


• We levy a 4% cancellation charge on the refund amount, which is includes the payment processing and refund processing charge.


• The remaining pro-rata amount for the unfulfilled period of the subscription will be refunded.


• Please note that the amount spent on purchasing WhatsApp message and SMS message credits for automated messages is non-refundable.

Switching between Plans and Refunds:

• Users have the flexibility to switch between plans at any point in time.


• When switching plans, we calculate the pro-rata amount consumed from the previous subscription and the cost of the new plan (annual).


• The user will only need to pay the difference between the two amounts to switch to a different plan.


• If the pro-rata balance already paid by the user is higher than the cost of the new subscription, a refund can be requested after deducting the 4% payment processing fee.

Refund Process:

• To initiate a refund, please contact our support team at support@eclinic360.com.


• Provide the necessary details such as the cancellation request or plan switch request.


• Our team will review your request and process the refund accordingly.


• Refunds will be credited back to the original payment method used during the initial transaction.

Note: The refund process may take a certain amount of time, and the refund will be processed in the same currency as the original transaction.